FAQ

 

First time ride?

First ride? Welcome! We want to make your first steps to sweat as effortless as possible, with no barriers to experiencing spin for the first time. Your first ride is always on us!

Start your journey by heading to our ‘Accounts’ page and create you user profile. Next, upload your first free ride to your account through the ‘Buy Classes’ page. Then, head over to our weekly schedule and choose the ride that meets your scheduling needs.

Finally… BOOK YOUR BIKE! We offer stadium style seating, so rest assured that any spot in the house is a good spot. We encourage new riders to chose middle or back row bikes to feed off the energy of the riders in front and to have a better opportunity to follow along with the instructions.


Advance booking

Our weekly schedule opens up every Sunday at 12pm with a two-week advance booking window. For those on our premium level Saikel membership, you have a 4-week advanced booking window.


how does the waitlist work?

Full house? No problem! Pop your name on to our waitlist and as soon as a bike opens up, you’ll automatically be added into that class.

You will be notified of your booking via email. If you are enrolled on the waitlist be sure to check your email regularly so as not to miss your spot. You can be added from the waitlist up to one hour prior to the ride. If a bike opens up less than two hours prior to the ride (due to late cancellations) we will call you and ask if you’d still like to join the ride.

If you are on the waitlist, it is assumed you plan to ride. If you get added to a class and have failed to remove yourself from the list within our cancellation window, standard cancellation fees will apply.


Cancellation & No-Show policy

In our efforts to ensure no rider goes without a bike, we enforce a strict 8-hour cancellation window. This gives us enough time to notify those on the waitlist that a spot has opened for them to hop on a bike. If you are a class package holder, any cancellations made within the 8-hour window prior to a ride will be considered a ‘no-show’ and the class will be not be returned to your account. If you are a monthly membership holder, any cancellations made within the 8-hour window prior to your ride will be subject to a $10 charge.


ARRiving late?

If you are not signed in to the class at least 3 minutes before the class is scheduled to begin, your bike may be given to a walk-in or those on the waitlist trying to get into the class. Please ensure you arrive early to claim your spot! Late entry will not be permitted into the studio once a class has started, due to safety.


What to wear?

Expect to sweat. We recommend comfortable athletic wear that is breathable and will allow you to sweat comfortably! You WILL sweat!

Our bikes are compatible with any running shoe. We will help you adjust the pedal basket to comfortably hold your foot in place.

We also have clip-in cycling shoes available for rent. Our pedals are SPD compatible, so if you have your own cycling shoes chances are they’ll fit with our pedals!


What are the membership options?

We offer monthly, unlimited memberships, with no minimum monthly commitment! If you regularly ride 3 or more times per week, an auto-renew membership is probably right for you.

Prefer a more flexible ride schedule? We also offer class packages in amounts of 5, 10, or 20 class passes. These rides NEVER expire.


How does the auto-renew membership work?

Auto-renew membership purchases are pro-rated. Once you sign-up for a membership, you will automatically be billed on the first of each month until you decide to cancel! In order to cancel an auto-renew membership, you must provide written request via email at least 10 days prior to the next auto-renew billing cycle.